Shipping and payment
our B2B portal offers the following transport options:
- Own transport
In case you’d like to choose own transport for your order, please choose this option within the order form. The order can be picked up after previous e-mail notification at Pilana’s dispatch dept. at Nádražní 804, 768 24 Hulín, Czech Rep.
- Transport organized by Pilana
In case your delivery address is located within the European Union, Serbia or Northern Macedonia, the transport costs can be found in Step 3 of the order form. Transport prices are determined according to the weight of the transported cargo as well as the Delivery address.
In case your delivery address is located elsewhere than above mentioned countries, it is necessary to request the transport separately. The members of our sales department will get in touch with you and present you a standalone offer for transport. Once the transport costs are agreed upon, you’ll receive an order confirmation via e-mail.
You can pay for the goods and the shipping costs in the following ways:
- Payment in advance by bank transfer to the seller’s bank account
In this case, the buyer is obliged to ensure that the full purchase price, including carriage and any other costs, is credited to the bank account within 7 (seven) working days of receipt of the order confirmation. Otherwise, the seller will be entitled to cancel the buyer's order with the effects of withdrawal, and notify the buyer of this by e-mail to the buyer's e-mail address.
- Debit card or credit card
(MasterCard, Visa, Visa, Maestro, American Express, Apple Pay, Google Pay, Union Pay). In this case, only the owner of the debit or credit card or the person authorized to use the debit or credit card may make the payment.
- Payment by bank transfer to the seller’s bank account
The seller reserves the right to allow this method of payment for goods to verified buyers who have already ordered from the seller before, as well as to buyers who have valid insurance with the seller's export insurance company. In this case, the buyer is obliged to ensure that the full purchase price, including carriage and other costs, if any, is credited to the bank account no later than the due date of the goods.